Be driven by the facts, not by opinion

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The key to process improvement, and indeed organisational development, is understanding the realities of the business and ‘what is actually happening, today’. We often find ourselves talking to managers who – entirely unwittingly – are simply improving the documented standard or ‘what the book says’, even though it doesn’t accurately relate to staff activities at the sharp end. This can lead to paper thin improvements, poor buy-in from staff and will ultimately damage the future credibility of the whole approach, due to misplaced assumptions and opinions. At A2B Excellence, we think of an operation in the forensic terms a police force would. You must be evidence-led and …

adminBe driven by the facts, not by opinion