Talk to your stakeholders, face to face

admin Comment Leave a Comment

…Because their input will be invaluable! With the unrelenting pressure on businesses to perform better, to respond more quickly and for their staff to be ever more efficient; often problem solving becomes a desktop exercise. On many occasions, A2B’s coaches have been told that it “isn’t worth” talking to stakeholders, customers and support departments about process improvement, as it will “take too long” and “not tell us anything we don’t already know”. We say: nothing could be further from the truth. Stakeholders, customers and support departments experience the outputs of the processes you are trying to improve first hand. They experience the difficulties and …

adminTalk to your stakeholders, face to face

Take a look at our Lean training from the inside…

admin A2B Presentations, Homepage Leave a Comment

A2B has been working with London Underground’s SUP Programme to support their transformation and adoption of a ‘Lean’ mindset.  This involved running a ‘Full Lean’ methodology course providing insights and skills to help attendees improve their area of the business. This ‘Full Lean’ course also provided participants with an opportunity to identify a practical improvement to the business, with the trainers’ support to ensure they not only understand but can apply their skills in the real world.  A ‘Mini Lean’ course was also developed and handed over to in house trainers to support the programme-wide transformation. The ‘Mini Lean’ course covers key items from the ‘Lean’ mindset and focuses …

adminTake a look at our Lean training from the inside…

Be driven by the facts, not by opinion

admin Comment, Performance Deep Dive Leave a Comment

The key to process improvement, and indeed organisational development, is understanding the realities of the business and ‘what is actually happening, today’. We often find ourselves talking to managers who – entirely unwittingly – are simply improving the documented standard or ‘what the book says’, even though it doesn’t accurately relate to staff activities at the sharp end. This can lead to paper thin improvements, poor buy-in from staff and will ultimately damage the future credibility of the whole approach, due to misplaced assumptions and opinions. At A2B Excellence, we think of an operation in the forensic terms a police force would. You must be evidence-led and …

adminBe driven by the facts, not by opinion