New Case Study: GTR

nick Culture Change, Facilitation, Homepage, Rapid Improvement Workshops, Transformation

We’re delighted to showcase our work with GTR – one of the UK’s much maligned Train Operating Companies. The TOCs are bearing the brunt of public outrage at the quality of rail services. And sometimes that frustration is justified; sometimes it isn’t. Nobody can deny, however, the TOCs’ commitment to continuous improvement – not least because profits are surprisingly marginal and the government is ultimately at the whim of popular opinion – and everyone from the TOCs to the Minister for Transport knows that public goodwill is close to its limit. We have therefore been working with GTR to engineer …

nickNew Case Study: GTR
Which way now for rail?

Which way now for rail?

nick Clients, Comment, engagement, Homepage, Rapid Improvement Workshops, Team Optimisation, Transformation Leave a Comment

We’ve lived the first week of new timetables across the rail network, so how’s that going for the industry? Not as well as we might have expected. Monday’s complaints from hard-pressed commuters included “New timetable and a packed train just cancelled as no driver in London to take over. Triumph of Thameslink.” According to the Guardian, “Throughout the day, between half and a third of timetabled trains across the new enlarged network were being cancelled.” And it might not have been ideal for Go-Ahead to report healthy profits in the same week, either… But before we poke GTR (an A2B Excellence client) with a stick, let’s …

nickWhich way now for rail?