New Case Study: GTR

nick Culture Change, Facilitation, Homepage, Rapid Improvement Workshops, Transformation

We’re delighted to showcase our work with GTR – one of the UK’s much maligned Train Operating Companies. The TOCs are bearing the brunt of public outrage at the quality of rail services. And sometimes that frustration is justified; sometimes it isn’t. Nobody can deny, however, the TOCs’ commitment to continuous improvement – not least because profits are surprisingly marginal and the government is ultimately at the whim of popular opinion – and everyone from the TOCs to the Minister for Transport knows that public goodwill is close to its limit. We have therefore been working with GTR to engineer …

nickNew Case Study: GTR
Tick TOC

Tick-TOC: Times are changing for train operating companies

nick Comment, engagement, Homepage, Transformation Leave a Comment

Nobody said it was easy being a ToC. Consumers hate them, yet ToCs are at the mercy of government (and neither side of the political spectrum has managed to structure the ideal system), their advisors from the big consultancy firms, and all sorts of unpredictable socio-economic changes. We’ve been lucky enough to work with a TOC recently, and a few very simple things have become apparent. First, no matter what happens, TOCs are under pressure from dramatically competing priorities, which will not be resolved anytime soon: Short term: Quarterly earnings reports and market pressure Mid-term: The franchise bidding cycle Long-term: …

nickTick-TOC: Times are changing for train operating companies